RETURNS POLICY
Thank you for being part of the Witting family. We appreciate your business. It’s one of our top goals to outfit you in pieces that you’ll love, but if it doesn’t work out, we’ve created our return policy to help simplify the return process and ensure you get exactly what you want.
We have a 15–day return & exchange policy, which means you have 15 days after receiving your item to request a return & exchange.
Return conditions
- A product is considered defective if it has technical problems and is delivered to the customer.
- Product description is incorrect: if the online description of the product is incorrect.
- If the color of the goods differs from the online description, it is incorrect.
- Wrong product quantity
- If the quantity of delivered products is different from the ordered quantity, you have the right to request a return and refund.
We do not offer exchanges / returns / refunds on any SALE ITEMS. These are final clearance.
Return process
To start return, get in touch with us at [email protected]. We’ll email you a return label and provide further instructions if your return is approved. We must accept returns of items shipped with a prior return authorization request.
Full priced items
We do offer returns / refunds on purchases that were made on full priced items. Customer is responsible for return shipping costs, and refunds will be minus shipping paid originally.
Shipping
You are responsible for all shipping costs, including original shipping costs and return shipping costs. We do not refund shipping costs. Shipping costs will be deducted from your refund.
Defective/ Wrong Product
Please carefully inspect a product upon arrival to assure that it’s what you ordered and has no defects.
If the product you receive is defective, damaged, or the wrong product, please contact us at [email protected].
Contact
If you have any questions or concerns regarding our Returns policy, please feel free to contact our customer support team at: [email protected].